Support that protects your account

Get clear help with account access, package activation, payments, verification and network activity. For account-specific assistance, always use the email registered to your YieldXAU account and include your Member ID.

Include the right details

• Account access: your registered email, Member ID and a brief description of the issue.
• Package or payment: package name, amount, payment network, transaction hash and payment date.
• Verification: the verification stage and the exact message shown in your dashboard.
• Website issue: the page address, device type and a screenshot with private information hidden.

Account and payment security

YieldXAU support will never ask for your password, one-time verification code, wallet seed phrase or private key. Do not send identity documents through public comments, social media or any unofficial channel. Use only pages and instructions available through yieldxau.com.

Before requesting assistance

Sign in first whenever possible. This helps confirm your account identity and allows you to review payment, verification and network information before requesting support. Blockchain confirmations and identity reviews may require additional processing time.